Terms of Use: Your Guide to Shopping with Us

Acceptance of Terms

By accessing or using our website, you agree to comply with and be bound by these Terms of Use. If you do not agree with any part of these terms, please refrain from using our services. We reserve the right to update or modify these terms at any time, so we encourage you to review them periodically.

Account Registration

To make purchases and access certain features on our website, you may need to create an account. When registering, ensure that all information provided is accurate and up-to-date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Product Information

We strive to provide accurate and detailed information about our products. However, we do not guarantee that all descriptions, images, or other content are error-free. If you have questions about a product, please contact us before making a purchase.

Orders and Payments

When you place an order, you agree to pay the total amount specified, including any applicable taxes and shipping fees. We accept various payment methods, and all transactions are processed securely. Once your order is confirmed, we will send you a confirmation email with the details.

Shipping and Delivery

We aim to process and dispatch orders promptly. Delivery times may vary depending on your location and the shipping method chosen. While we strive for timely delivery, we are not responsible for delays caused by third-party carriers or unforeseen circumstances.

Returns and Refunds

We understand that sometimes a product may not meet your expectations. If you wish to return an item, please refer to our Returns Policy for detailed instructions. Generally, returns are accepted within 30 days of purchase, provided the item is unopened and in its original condition. Refunds will be processed to the original payment method.

Limitation of Liability

While we take great care in providing quality products and services, we are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our liability is limited to the amount you paid for the product or service in question.

Privacy and Data Protection

Your privacy is important to us. We collect and use your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described.

Governing Law

These Terms of Use are governed by the laws of New South Wales, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in New South Wales.

Contact Us – We’re Here to Help

If you have any questions or concerns about these Terms of Use—or anything else related to your experience with The Gamesmen—we’re ready to assist you.

Our team is committed to making sure your experience with us is smooth, safe, and enjoyable. Whether you need help understanding our policies, checking an order, or just want to ask about a product, you can get in touch with us in several ways:

Email Us

For general inquiries or questions about your order, you can email us at:
[email protected]
We aim to respond within 1–2 business days.

Call Us

Prefer to speak to someone directly? Call our friendly customer support team during business hours (AEST):
(02) 9580 9888
Our team is available Monday to Friday from 9:00 AM to 5:00 PM.

Visit Our Store

If you’re local or in the area, feel free to visit our flagship store:
491 Forest Road, Penshurst, NSW 2222
Our in-store team will be happy to help you in person.

Message Us Online

You can also reach out through our website’s contact form:
www.gamesmen.com.au/contact-us